Samsung S Health not tracking steps? | Go365 Community

Loading...

10 Replies Latest reply on Jun 27, 2017 3:58 PM by Alicia with Go365

Aka187193921332 Jun 21, 2017 12:24 PM

Samsung S Health not tracking steps? My steps are tracking and updating in the S Health app and I log in to both it and the Go365 apps every night to log my steps. I've uninstalled and reinstalled both apps and even disconnected and reconnected S Health to the 365 app. I'm still not seeing my steps load in the 365 app. It's hit or miss. One week it'll log every day and some it will miss a few days. Is there a fix that will help with this? And how do I get the lost steps back?

4769 Views

Tags: samsung, samsung health

Alicia with Go365 Jun 21, 2017 1:15 PM (in response to Aka187193921332) Re: Samsung S Health not tracking steps?

I apologize for the frustration. Can you please verify the specific missing days from your Shealth? Actions

Like (0)

aka10484038219 Jun 21, 2017 4:38 PM (in response to Alicia with Go365) Re: Samsung S Health not tracking steps?

Alicia, I am having the same problem with SHealth. It started when the Go365 app updated yesterday. The last day I had logging was on 06/19. I have also tried uninstalling and reinstalling the Go365 app but no success on having my steps counted. Thanks for your assistance! Actions

Like (1)

Aka187193921332 Jun 21, 2017 6:01 PM (in response to Alicia with Go365) Re: Samsung S Health not tracking steps?

The steps are on my S Health app, they just aren't syncing with the Go365 app. I log in to both apps at the end of everyday and it hasn't bee updating correctly. I'll try to get a screen shot of both. Actions

Like (0)

Aka187193921332 Jun 22, 2017 1:25 PM (in response to Alicia with Go365) Re: Samsung S Health not tracking steps?

The 19th was the last day to record steps in the Go365 app. I have recorded steps everyday in the S Health app, and logged in to both to sync them but they don't update or register in the Go365 app. Actions

Like (1)

aka23115312084 Jun 22, 2017 2:44 PM (in response to Aka187193921332) Re: Samsung S Health not tracking steps?

Same is happening to meat with Samung Health. It hasn't recorded any activity since mid day of the 19th. I sent a message and no one helped Actions

Like (1)

Aka2050311787 Jun 23, 2017 2:43 PM (in response to Aka187193921332) Re: Samsung S Health not tracking steps?

I am having the same issue. The last update for GO365 was on 6/19 too. I have never had any issue with it tracking my steps until this one. Actions

Like (0)

4GAMB1H4P6W7K Jun 23, 2017 3:28 PM (in response to Aka187193921332) Re: Samsung S Health not tracking steps?

Having the same problem. Hasn't uploaded since June 19th. Actions

Like (0)

aka133104229886 Jun 26, 2017 8:04 AM (in response to Aka187193921332) Re: Samsung S Health not tracking steps?

Having the same problem with S Health since June 19. Please can you help us? Actions

Like (0)

Aka187193921332 Jun 26, 2017 11:52 AM (in response to Aka187193921332) Re: Samsung S Health not tracking steps?

It looks like its been resolved, for now. Thanks Go365 CS. Actions

Like (0)

Alicia with Go365 Jun 27, 2017 3:58 PM (in response to Aka187193921332) Re: Samsung S Health not tracking steps? Thank you for your patience with this issue. Please follow the the blog post for more information and resolution.

Samsung Health Delays: Update w/ Resolution

Actions

Like (0)

Getting Started

Health Coaching

Employer Groups

Support

About the Community

Overview

Fifth Third Bank

Syncing Apps and Devices

How to Enroll

Kentucky Employees' Health Plan Members

Status and Points

Ask Questions Personal Journeys

Bucks and Go365 Mall Healthy Eating

Start Here! Share your Story Health Coaching © Humana 2017

Home | Top of page | Help

Loading...

Samsung S Health not tracking steps? | Go365 Community

10 Replies Latest reply on Jun 27, 2017 3:58 PM by Alicia with Go365 Aka187193921332 Jun 21, 2017 12:24 PM Samsung S Health not tracking steps? My ...

199KB Sizes 3 Downloads 3 Views

Recommend Documents

S Health constantly stops counting steps - Samsung Community - 96947
Apr 27, 2017 - My s health app constantly stops counting steps. .... I've just given up on it all together and don't kee

Gear S3 steps not syncing with phone S Health - Samsung Community
Dec 15, 2016 - I have the South Health app on a Note 5 with data for steps from both the phone and the gear s3. The s3 w

Support | Go365 Community
Choose a Support Topic: Syncing Devices and Apps · Status and Points · Bucks and Mall · Healthy Eating ... When I log in

Support | Go365 Community
Nov 15, 2017 - What: Amazon Gift Codes are currently out of stock. Why: Higher than normal purchase volumes. When will t

My Samsung Galaxy S7 Is Tracking My Steps? - RecomHub
For those that own a Samsung Galaxy S7, you may want to know if your Galaxy S7 is tracking steps that you take. The quic

Samsung S Health - Sleep as Android
Happens everytime sleep tracking ends, or when you create a sleep record manually. Also everytime you start the app, if

Samsung S Health App - THIS IS ANT
Stay active and fit with the Samsung S Health App* It will track your ... Dual Mode Heart Rate Strap, ALATECH, Heart Rat

S health rarely counting steps? : GalaxyS6 - Reddit
So I've had my s6 edge for about a month now and everything was running great until a couple of days ago when I noticed

Syncing Devices and Apps | Go365 Community
I am showing the health app on my iPhone 8 Plus as being connected to Go365 , but it's hasn't transferred any of my step

Asurion NOT Samsung Note II friendly - Sprint Community
Dec 2, 2012 - The customer service rep from Asurion said I could fill out the affidavit online; BS, you can fill out the