S health rarely counting steps? : GalaxyS6 - Reddit

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S health rarely counting steps? self.GalaxyS6

2 points (75% upvoted)

Submitted 2 years ago by Jhix

shortlink: http://redd.it/3zfiri

So I've had my s6 edge for about a month now and everything was running great until a couple of days ago when I noticed that my step counter wasn't reflecting the amount I was walking in the day. Usually I clock up an average of 3-4k, I'm not fussed for accuracy to the step but it's nice to know I'm being active.

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Anyway since a couple of days ago my phone is rarely picking up steps when moving. I can shake the phone, jump up and down and stamp my feet and yet, nothing. Almost as if the service is hanging. I've tried uninstalling s health and reinstalling with no luck. It picked up a total of 400 steps today when I've probably been the most active in a while. I've noticed that it seems to count most steps when the phone is in my hand and not in my pocket. I've not had this issue previously so im a bit baffled.

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Does anyone have the same issue or could it be a defective pedometer (if it even has one?) I'd like to fix it but I'd rather not try a factory reset unless absolutely have to. Thanks. 6 comments share save hide report

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Related Subs: [–] Galaxium - AT&T S6 3 points 2 years ago

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S Health won't increase the step count if you simply shake it or move the phone around.

/r/Android

It won't increase the step count until you actually do start moving. It won't immediately increase the step count, but it'll compensate by making increasing the step count at a faster rate.

/r/AndroidQuestions

My S6 has been accurate as I typically walk 10k steps on my college campus.

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It is bizarre that you are getting a lesser step count. Not sure if a reset would fix that though.

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[–] Jhix [S] 3 points 2 years ago

Yeah it's really strange. I can pin point the time it stopped working on new years eve because of the hourly tracking. I was out until gone midnight but it stopped dead around 9pm and hasn't been right since.

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Do you know if the phone uses a sensor or a pedometer chip to detect steps? Just trying to fathom why it is no longer as accurate. Here's a picture to show what I mean http://imgur.com/nenbou9 permalink

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[–] ZanderGarner 1 point 2 years ago

I similarly had mine undercount, although not to that degree. The problem fixed itself when I started using my Gear S2 with S Health to track steps. Maybe it's a good excuse for you to get one ;) permalink

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[–] Jhix [S] 1 point 2 years ago

This might sound stupid and I'm almost certain it made no difference before but if I put my phone in my pocket with the finger print scanner nearest my feet it works fine. Upside down however and it doesn't. Whilst I would like a gear s2 I can't justify the price for the amount of use it would probably get! permalink

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[–] Oreganoian 1 point 2 years ago

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This has happened to me a few times. Idk if a restart helps or clearing the app's cache/data. It usually starts working again after a couple days. permalink

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Galaxy s6 Edge Plus suddenly starts overheating?

[–] Jhix [S] 1 point 2 years ago

For me it seems to be the orientation of the phone. Quite annoying that if I put it in my pocket upside down it doesn't pick up steps. I've tried restarting phone and also uninstalling the app I guess that's the same as clearing the cache? permalink

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