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How do I reset my Online / Mobile Banking password? Answer If you have forgotten your Online / Mobile Banking password, or your password is blocked due to invalid attempts, follow the steps below to reset your Online and Mobile Banking Password.
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To reset your forgotten Online and Mobile Banking Password: 1. Select the Forgot your password link located on the login page at Santanderbank.com 2. Enter your User ID and Date of Birth (MM/DD/YYYY). Note: For security purposes, you will be required to answer your challenge questions if you are using an unrecognized device 3. Enter the last four digits of your Santander Debit, ATM or Credit Card Number 4. Enter your Santander Debit, ATM or Credit Card PIN Number 5. Click Continue 6. Enter and confirm your new Online and Mobile Banking password Note: The password must be a combination of 6 to 12 letters and numbers only and contains at least one of each. 7. Click Confirm
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Result: • If the password entered is accepted a confirmation message stating your password has been changed successfully will display. • If the password entered is not accepted repeat steps 6 & 7 Note: If your account is blocked due to invalid attempts to answer your challenge questions, or you do not remember your User ID, click on the following links • How do I Reset My Challenge Questions • How do I retrieve my Online Banking User ID?’ IMPORTANT! If you do not have a Santander Debit Card or Credit Card or do not know your PIN, please contact our Customer Service Center at 1877-768-2265. Advisors are available from 6 a.m. to 10 p.m. ET, seven days a week
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