If you can't find answer here, please contact us (/contact-moves).
Moves on iPhone is not tracking 1. Do you have the Background App Refresh on for Moves? (iPhone Settings app > General > Background App Refresh) => Please enable, Moves cannot work in the background without it. 2. Sometimes iPhone needs to free memory for other apps and this
may cause Moves to be stopped. Moves attempts to wake up again as soon as possible, but usually that requires you to start moving geographically. Avoiding use of memory-intensive apps like games may help avoid this issue. 3. iOS 7.0 only: Do you ‘close’ the app manually by swiping it up in the
). What phones do you support currently? Moves works on iPhone and Android (4.0 or later). How can I send feedback? We recommend using the Feedback function inside the app. iPhone: Choose Help from main menu, then tap “Contact”. Android: Choose Help from main menu, then tap the options button and select “Contact”. You can also send feedback via email: [email protected]
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