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Food and Beverage Services First Batch 2016

English (US) · Nederlands · Frysk · Español · Português (Brasil)

February 1, 2016 ·

PERFORM WORKPLACE AND SAFETY PRACTICES

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COMPETENCY BASED LEARNING MATERIAL Sector: TOURISM Qualification: COMMON Unit of Competency: PERFORM WORKPLACE AND SAFETY PRACTICES Module Title: PERFORMING WORKPLACE AND SAFETY PRACTICES TECHNICAL EDUCATION SKILLS DEVELOPMENT AUTHORITY Puerto Princesa School of Arts and Trades Puerto Princesa, Palawan HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL Welcome to the module in performing workplace and safety practices. This module contains training materials and activities for you to complete. You are required to go through a series of learning activities in order to complete each learning outcome of the module. In each learning outcome are Information Sheets, Self – Checks, Operation sheets and job sheets. Follow these activities on your own. If you have questions, don’t hesitate to ask your facilitator for assistance. The goal of this module is the development of practical skills. To gain these skills, you must learn the concepts and theory. For the most part, you’ll get this information from the Information Sheets, Operation Sheets and Job Sheets. This module was prepared to help you achieve the required competency, in “Perform Workplace and Safety Practices”. This will be the source of information for you to acquire knowledge and skills in this particular competency independently and at your own pace, with minimum supervision or help from your instruction. Remember to : Work through all the information and complete the activities in each section. Read information sheets and complete the self – check. Suggested references are included to supplement the materials provided in this module. Most probably your trainer will also be your supervisor or manager. He/she is there to support you and show you the correct way to do things. You will be given plenty of opportunity to ask questions and practice on the job. Make sure you practice your new skills during regular work shifts. This way you will improve both your speed and memory and also your confidence. Use the Self – checks, Operation Sheets or Job Sheets at the end of each section to test your own progress. When you feel confident that you have had sufficient practice, ask your Trainer to evaluate you. The results of your assessment will be recorded in your Progress Chart and Accomplishment Chart. You need to complete this module. COMPETENCY-BASED LEARNING MATERIALS LIST OF COMPETENCY No Unit of competency Module title Code 1. Develop and Update Industry Knowledge Developing and Updating Industry Knowledge TRS311201 2. Observe Workplace Hygiene Procedures Observing workplace Hygiene Procedures TRS311202 3. Perform Computer Operations Performing Computer Operations TRS311203 4. Perform Workplace and Safety Practices Performing Workplace and Safety Practices TRS311204 5. Provide effective customer service Providing effective customer service TRS311205 MODULE CONTENT UNIT OF COMPETENCY: Perform Workplace and Safety Practices MODULE TITLE: Performing Workplace and Safety Practices MODULE DESCRIPTOR: This unit of competency deals with the knowledge, skills and attitudes in following health, safety and security practices. It includes dealing with emergency situations and maintaining safe personal presentation standards. SUMMARY OF LEARNING OUTCOMES: LO1. Follow workplace procedures for health, safety and security practices LO2. Deal with emergency situations LO3. Maintain safe personal presentation standards SUMMARY OF ASSESSMENT CRITERIA: 1. Correct health, safety and security procedures are followed in line with legislation, regulations and enterprise procedures 2. Breaches of health, safety and security procedures are identified and reported in line with enterprise procedure 3. Suspicious behavior or unusual occurrence are reported in line with enterprise procedure 4. Emergency and potential emergency situations are recognized and appropriate action are taken within individual’s scope of responsibility 5. Emergency procedures are followed in line with enterprise procedures 6. Assistance is sought from colleagues to resolve or respond to emergency situations 7. Details of emergency situations are reported in line with enterprise procedures 8. Safe personal standards are identified and followed in line with enterprise requirements LEARNING OUTCOME 1 Follow Workplace Procedures For Health, Safety And Security Practices CONTENTS: 1. Health, Safety & Security in the Workplace ASSESSMENT CRITERIA 1. Correct health, safety and security procedures are followed in line with legislation, regulations and enterprise procedures 2. Breaches of health, safety and security procedures are identified and reported in line with enterprise procedure 3. Suspicious behavior or unusual occurrence are reported in line with enterprise procedure CONDITION: Trainees must be provided with the following. 1. EQUIPMENT Computer unit with internet access 2. TOOLS Telephone Fax machine 3. Supplies and Materials Pen Paper Forms 4. LEARNING MATERIALS: • Manuals • Books • Video (CD) ASSESSMENT METHOD: 1. Direct Observation 2. Written/Oral Exam 3. Oral questioning LEARNING EXPERIENCES Learning Outcome 1 Follow Workplace Procedures For Health, Safety And Security Practices Learning Activities Special Instructions 1. Read Information Sheet 4.1-1 (Health, safety and security in the workplace) If you have some problems on Information Sheet 4.1-1, don’t hesitate to approach your facilitator. If you feel you are knowledgeable on the content of Information Sheet 4.1-1, you can now answer Self-Check 4.1-1. 2. Answer Self-Check 4.1-1 Compare your answer with the answer key 4.11. If you got 100% correct answer in this self-check, you can now move to the next information sheet. If not review the information sheet and go over the self-check again. INFORMATION SHEET 4.1 -1 Health, Safety & Security in the Workplace Learning Objective: After reading this information sheet, you must be able to: 1. Determine the importance of health, safety & security in the workplace. Requiring safety gear such as a hard hat and reflective vest is one way to maintain workplace safety. Safety, health and security in the workplace are important to workers and to the general morale of the employees of a company. Much of this is common sense, but there are government agencies and regulations that govern this aspect of running a business in order to ensure the health and safety of the workforce. Definitions Safety refers to procedures and other matters taken to keep workers from being injured or getting sick. Security overlaps safety somewhat because it can also mean protecting workers from injury, but it is broader and refers to other threats as well, such as sexual harassment and theft. Business owners have an interest in the health of their employees, not only because they provide health insurance and workmen's compensation insurance for them, but because a healthy environment increases productivity. Safety Measures Businesses can take measures to ensure that their workplace is safe. They can look for the least hazardous equipment or material. They can separate workers from specific known hazards, via protective clothing and equipment or architectural features. They can provide adequate ventilation to protect against fumes. They can enact rules and procedures that promote safe practices. Security in the Workplace Security measures vary depending on the industry and other specifics relating to each business. Some of the considerations with regard to security include the following: Computer and Internet-related activity; crisis management; prevention of theft and fraud; prevention of violence; electronic security systems and alarms; providing and restricting access to various parts of the physical facility to authorized personnel; and protection of company secrets, trademarks and copyrights. Each business will address these in different ways, which will include rules and policies, physical security measures such as locks and alarms and plans to be enacted in the event of an emergency. Small Businesses The Occupational Safety & Health Administration oversees workplace safety. Its function is to help employers get hazardous materials and circumstances out of the workplace, keep workers from being injured, killed or becoming sick, and take responsibility for safety in the workplace. Government Agencies One of the aspects of maintaining a productive workplace is making sure that there are effective health, safety and security procedures in place. Effective procedures protect your employees, customers, guests and facilities from harm and damage. Review your health and safety procedures regularly with your management team to see if any changes need to be made to make the policies more effective. Health An effective health policy that protects and informs employees and managers within your company is one of training and education. By helping your staff to better understand how to prevent disease in the workplace, you can reduce the fear that may set in when a traditional health risk, such as flu season, comes around. Education can also help you and your staff better understand the reality of communicable diseases, how they affect those that do not have them and what the threats they pose. Safety Creating a safe workplace can be a matter of creating good safety habits. According to Inc.com, one of the more common workplace safety hazards is falling. Create a policy of clearing common walkways and removing potential tripping and falling hazards. Use barriers to mark areas where employees could fall such as high stairways and open floors. Teach your employees to be mindful of where they are walking, and get your entire staff involved in creating a safer workplace. You can also post hazard signs around the workplace to remind employees of areas where they should pay attention, and make the wearing of safety gear mandatory in areas where it is applicable. Security Making sure your facility is secure is a major part in reducing workplace stress. Most businesses today recommends using a badge system that allows only authorized personnel into the facility at any time. When an employee is laid off or terminated, be sure to get their badge to prevent that employee from re-entering the building to perpetrate a violent act. Install surveillance cameras so that people entering and leaving the building can be seen. You should also put surveillance cameras in your parking lot to give your employees an added sense of security. SELF CHECK 4.1-1 Write TRUE if the statement is correct and FALSE if the statement is incorrect and write your answers in the space provided for. __________1. Safety, health and security in the workplace are important to workers and to the general morale of the employees of a company. __________2. Safety refers to procedures and other matters taken to keep workers from being injured or getting sick. __________3. Businesses can take measures to ensure that their workplace is safe by looking for the most hazardous equipment or material. They can separate workers from specific known hazards, via protective clothing and equipment or architectural features. __________4. To help employers get hazardous materials and circumstances out of the workplace, keep workers from being injured, killed or becoming sick, and take responsibility for safety in the workplace. _________5. One of the aspects of maintaining a productive workplace is making sure that there are effective health, safety and security procedures in place. ANSWER KEY 4.1-1 1. TRUE 2. TRUE 3. FALSE 4. TRUE 5. TRUE LEARNING OUTCOME 2 DEAL WITH EMERGENCY SITUATIONS CONTENTS: 1. Sources of information. 2. Job description of industry personnel ASSESSMENT CRITERIA 1. Correct health, safety and security procedures are followed in line with legislation, regulations and enterprise procedures 2. Breaches of health, safety and security procedures are identified and reported in line with enterprise procedure 3. Suspicious behavior or unusual occurrence are reported in line with enterprise procedure CONDITION: Trainees must be provided with the following. 5. EQUIPMENT Computer unit with internet access 6. TOOLS Telephone Fax machine 7. Supplies and Materials Pen Paper Forms 8. LEARNING MATERIALS: • Manuals • Books • Video (CD) ASSESSMENT METHOD: 4. Direct Observation 5. Written/Oral Exam 6. Oral questioning LEARNING EXPERIENCES Learning Outcome 2 Health, Safety & Security in the Workplace Learning Activities Special Instructions 1. Read Information Sheet 4.2-1 (How to Implement Health, safety and security in the workplace) If you have some problems on Information Sheet 4.2-1, don’t hesitate to approach your facilitator. If you feel you are knowledgeable on the content of Information Sheet 4.2-1, you can now answer Self-Check 4.2-1. 3. Answer Self-Check 4.2-1 Compare your answer with the answer key 4.21. If you got 100% correct answer in this self-check, you can now move to the next information sheet. If not review the information sheet and go over the self-check again. INFORMATION SHEET 4.2-1 How to Implement Workplace Health Safety & Security Procedures Learning Objective: After reading this information sheet, you must be able to: 1. Deal with emergency situations. X Some policies and procedures are specific to a particular workplace. Each workplace has to comply with health and safety regulations, but workplaces vary, and the specific policies relevant to each must be set down, implemented and monitored. There are rules on health and safety that apply to all workplaces, such as fire regulations, and some which are relevant to specific workplaces. An example of the latter would be the regulations on transporting hazardous material, which would only apply in particular circumstances or to particular companies. Written policies and procedures 1. Follow correct procedures on staff safety. Ensure that all staff members are aware of their responsibilities regarding the Occupational Health and Safety Administration (OSHA) regulations. Staff should comply with general workplace policies and procedures on attending mandatory training sessions and following protective clothing rules. Appoint a suitably qualified person to be in charge of implementing health, safety and security in your workplace. 2. Ensure that correct protective clothing is provided. Ensure the staff receives the correct training on health and safety procedures. Keep a training log detailing this training and reminding you of when refresher sessions are necessary. Ensure that staff members have copies of particular policies and procedures when they join the organization. Ask them to sign to confirm that they have read these. Issue appropriate personal protective equipment and clothing. Provide correct changing facilities, and, where appropriate, laundry facilities. 3. Ensure that all health, safety and security procedures are regularly monitored. These should be revised in the light of new developments or accidents that highlight inadequacies. Detailed accident records must be kept. New laws on workplace health and safety must be incorporated into policies and procedures. Those in charge of the implementation of these policies must regularly update their own training. Tips & Warnings • Ensure all written warning notices are properly displayed and visible. • Over familiarity and overconfidence may lead to accidents; even the most experienced staff needs regular training on health, safety and security. Self check 4.2-1 Write TRUE if the statement is correct and FALSE if the statement is incorrect and write your answer in the space provided for. __________1. Each workplace has to comply with health and safety regulations, but workplaces vary, and the specific policies relevant to each must be set down, implemented and monitored. _________2. There are rules on health and safety that do not apply to all workplaces. _________3. Staff should comply with general workplace policies and procedures on attending mandatory training sessions and following protective clothing rules. __________4. All health, safety and security procedures are not required to be regularly monitored. _________5. All staff should undergo training on health and safety practices. ANSWER KEY 4.2-1 TRUE TRUE TRUE FALSE TRUE LEARNING OUTCOME 3 Maintain safe personal presentation standards CONTENTS: 1. Sources of information. 2. Job description of industry personnel ASSESSMENT CRITERIA 1. Safe personal standards are identified and followed in line with enterprise requirements. CONDITION: Trainees must be provided with the following. EQUIPMENT Computer unit with internet access TOOLS Telephone Fax machine SUPPLIES AND MATERIALS Pen Paper Forms LEARNING MATERIALS: • Manuals • Books • Video (CD) ASSESSMENT METHOD: 7. Direct Observation 8. Written/Oral Exam 9. Oral questioning LEARNING EXPERIENCES Learning Outcome 3 Maintain safe personal presentation standards Learning Activities Special Instructions 1. Read Information Sheet 4.3-1 (Fire safety/Medical assistance procedure) If you have some problems on Information Sheet 4.3-1, don’t hesitate to approach your facilitator. If you feel you are knowledgeable on the content of Information Sheet 4.3-1, you can now answer Self-Check 4.3-1. 2. Answer Self-Check 4.3-1 Compare your answer with the answer key 4.31. If you got 100% correct answer in this self-check, you can now move to the next information sheet. If not review the information sheet and go over the self-check again. 3. Read Information Sheet 4.3-2 (Violent Criminal act procedures) If you have some problems on Information Sheet 4.3-2, don’t hesitate to approach your facilitator. If you feel you are knowledgeable on the content of Information Sheet 4.3-2, you can now answer Self-Check 4.3-2. 2. Answer Self-Check 4.3-2 Compare your answer with the answer key 4.32. If you got 100% correct answer in this self-check, you can now move to the next information sheet. If not review the information sheet and go over the self-check again. INFORMATION SHEET 4.3-1 Fire Safety/ Medical Assistance Procedures Learning Objective: After reading this information sheet, you must be able to: 1. Follow fire safety & medical assistance procedures. When calling for assistance, the following information should be given to the dispatcher: 1. Name of the caller. 2. Present location of the caller and the location of the situation, if known. 3. Phone number where the caller can be reached if called back. 4. Description of the situation (i.e., fire, type of injury, etc.). If possible, stay on the phone until the dispatcher has obtained all the pertinent information. Important: Under no circumstances is anyone to place him or her in danger to make a phone call or to stay on the phone. Fire Evacuation Procedures and Drills Fire is a very serious situation. It can easily cause death, injury, and loss of property. All personnel on campus should know what procedures to follow in case of a fire in their immediate area and/or when a fire alarm sounds. Personnel should also know how to evacuate their building and should practice this evacuation. Procedures for All Campus Personnel to Follow in Case of Fire The procedures to follow when a fire occurs in a room or office include: 1. Leave immediately and close the door behind you. 2. Pull the nearest fire alarm to alert others of the problem. 3. Call 911 and report the fire if possible, without endangering your life or health. 4. Evacuate the building by using the nearest exit. 5. Do not use the elevators. The Procedures for All Campus Personnel to Follow when a Fire Alarm Sounds The procedures to follow when a fire alarm sounds include: 1. Call 911 immediately and report the alarm. Please note that if an alarm is sounding, but it is unknown if there is a fire, the report to the dispatcher should only indicate that there is an alarm, not a fire. 2. All alarms should be considered real. No one is to remain in the building unless they are prevented from exiting by fire and/or smoke. 3. Always check the doors for heat and the halls for smoke before exiting. 4. Evacuate the building by using the nearest exit. 5. Do not use the elevators. Evacuation Procedures and Drills Personnel should know how to evacuate any building they occupy. This means that everyone should know where the nearest exit is located, how to get to that exit in the dark, and where alternative exits are located (just in case the primary exit is blocked). Periodic drills should be conducted to ensure that the evacuation routes are known and feasible. At this time all residence halls, health services, and laboratory schools hold building-wide drills. It is anticipated that fire drills will be expanded to all buildings over the next several years. Each department is required to develop or adopt fire safety procedures for their personnel and building. If assistance is needed, contact the Bureau of Fire Protection. If there are any problems identifying the sound of fire alarms, or the routes to take during evacuation, contact the Bureau of Fire Protection. Personnel in this office will be glad to assist your department. Fire Safety and Life Safety Inspections Fire Investigations The Bureau of Fire Protection has the responsibility of inspecting all campus buildings to see if they conform to fire and life safety codes. If any violations of the codes are found, the BFP notifies the responsible department for correction. The BFP, along with the Philippine National Police, is responsible for investigating all fires to determine the cause of the fire. They also determine what can be done to prevent such occurrences. TTI personnel can assist this office in these areas in the following ways: 1. Contact the BFP if there is any fire safety or life safety concerns in your building. 2. Contact the BFP if there has been any kind of fire in your area that has not been investigated by the PNP OR BFP. 3. Be conscious of the things that can create a possible fire safety or life safety situation, such as the improper use of extension cords, smoking material, improper storage of flammable material, storage of material in hallways, etc. 4. Notify the PNP Department or the BFP if you notice anyone creating a fire or life safety hazard (i.e., setting fires, tampering with the fire alarm system, etc.). 5. Contact the BFP if there are any questions or needs for training in these areas. Fire Extinguishers and Alarm Systems All of the major buildings on campus are equipped with some type of fire extinguishers and alarm systems. These items are installed in the buildings to aid in the protection of life and property. Personnel who damage or misuse these items not only cause disruptions for others, but also endanger the lives and health of all other occupants. Fire Extinguishers There are several things that campus personnel should know about fire extinguishers. First, fire extinguishers are designed to fight only very small fires. Most average size extinguishers have enough water, dry chemical, or gas for about 15 seconds of fire fighting. The rating and the type of extinguisher determine the type of fire it can extinguish. It is recommended that campus personnel not fight fires. Most personnel are not trained or properly equipped to put out fires. If personnel insist on putting out fires, then the following prerequisites should be met before any fire fighting occurs: 1. The fire department has been notified and is on the way. 2. All personnel within the area have been notified of the fire and have evacuated the building. 3. The fire is very small (less than the size of a basketball). 4. The person who is going to fight the fire has been trained in the use of the fire extinguisher. 5. The person who is going to fight the fire has notified someone about where he or she is going and what he or she is going to attempt to do. 6. If the fire is not extinguished in the first 15-20 seconds, if the fire gets bigger, or if the smoke increases, the person should leave the area. Saving property at the cost of life or health is not a good trade. Rescue Squad Procedures Medical aid may be needed should accidents or serious illness occur. The person aiding the injured or ill individual, in the event of such an occurrence, should follow the following procedures. Dial 911 and provide the following information: 1. Name of the caller. 2. Name of victim, if known. 3. Nature of illness or injury. 4. Location of the victim. 5. Where someone will meet the rescue squad to lead them to the victim. 6. Other information that may be pertinent or necessary, or that is requested by the 911 operator or rescue squad personnel. The caller should stay on the phone with the operator until he or she is sure no more information is needed. How to Follow Emergency Procedures X Instructions 1. Contact your organization or building's management office to ask for a copy of the appropriate emergency procedure manual. Read the manual from cover to cover and then keep it in a place where you can refer to it quickly in case of an emergency. 2. Review the manual to determine the cases when immediate evacuation is suggested as well as situations where it may be best for you to stay put. If you have to stay put, examine the procedure for shielding yourself from harm. For instance, if there's an earthquake or explosion, the manual will likely suggest that you position yourself underneath a table to protect yourself from falling objects. If there is toxic air outside of the room, the manual would most likely suggest that you stay put and seal the doors and windows. 3. Identify the point-person in your department or floor who is specifically trained in emergency procedures and must help others in a time of need. If you don't currently have a point-person and you feel that you are capable, ask your building management office if you can attend a training program to become the emergency guide for your area. 4. Determine the location of first aid kits, breathing or oxygen masks, emergency phones, and tools throughout the building that will help you to escape in case of an emergency. 5. Locate all of the fire extinguishers or hoses in the building so that you'll know exactly where to go in case of a small fire in the building. Read the instructions thoroughly on how to remove the extinguisher or hose from its holder and operate the unit. If there is a fire ax available for breaking through doors in case of a fire read the instructions for how to break the glass safely as well. 6. Take a walk around the building to look for signs around entrances to staircases and elevators that give you information on emergency procedures. These signs will help lead you in the direction of safety in case of an emergency. 7. Observe all drills conducted by the building. Take these drills seriously--get out of the building via emergency exits as described in your manual and building signs as if you were in an actual emergency. 8. Keep a listing of emergency phone numbers in your cell phone address book and on speed dial at your desk (if applicable) so that you know exactly who to call immediately when there's an incident. SELF CHECK 4.3-1 Write TRUE if the statement is correct and FALSE if the statement is incorrect and write the letter of your answer in the space provided for. __________1. It is important to give the exact location of the incident when calling for assistance. __________2. The Bureau of Jail Management and Penology and the PNP are responsible in the investigation of fire. __________3. Fire extinguishers are designed to fight only very big fires. _________4. The caller should stay on the phone with the operator until he or she is sure no more information is needed. _________5. First aid kits, breathing or oxygen masks, emergency phones, and tools throughout the building must be placed in strategic location that will help you to escape in case ANSWER KEY 4.3-1 1. TRUE 2. FALSE 3. FALSE 4. TRUE 5. TRUE INFORMATION SHEET 4.3-2 Violent Criminal Act Procedures Learning Objective: After reading this information sheet, you must be able to: 1. Implement workplace health safety & security procedures. In accordance with drills, be aware of potential evacuation routes. In case of Violent Criminal Acts (Weapons) Here’s what to do If you observe a suspect or a violent criminal act you should: • Immediately take cover • Call 911 and Campus Security • Flee the area with your hands above your head • Alert others • Follow law enforcement instructions Assist law enforcement with: • Location of assailant • Description of assailant • Description of property • Type of weapon(s) and/or injuries SELF CHECK 4.3-2 Write TRUE if the statement is correct and FALSE if the statement is incorrect and write the letter of your answer in the space provided for. __________1. In case of violent criminal act, be aware of potential evacuation routes. __________2. If you observe a suspect or a violent criminal act you should look for a weapon to fight back the assailant. __________3. If the suspect is nearing you, take cover and keep on shouting for help. _________4. Always follow enforcement instruction when an attacker is within your vicinity. _________5. Never divulge the information of the assailant to the enforcement for this will endanger your life. ANSWER KEY 4.3-2 1. TRUE 2. FALSE 3. FALSE 4. TRUE 5. TRUE EVIDENCE PLAN/EVALUATION PLAN TRAINEE: TRAINER: QUALIFICATION COMMON COMPETENCY UNIT OF COMPETENCY COVERED PERFORM WORKPLACE AND SAFETY PRACTICES Ways in which evidence will be collected: [tick the column] Demonstration with Oral Questioning Witten Test Interview The evidence must show that the candidate…… 1. Correct health, safety and security procedures are followed in line with legislation, regulations and enterprise procedures X X 2. Breaches of health, safety and security procedures are identified and reported in line with enterprise procedure X 3. Suspicious behavior or unusual occurrence are reported in line with enterprise procedure X 4. Emergency and potential emergency situations are recognized and appropriate action are taken within individual’s scope of responsibility X X 5. Emergency procedures are followed in line with enterprise procedures X 6. Assistance is sought from colleagues to resolve or respond to emergency situations X X 7. Details of emergency situations are reported in line with enterprise procedures X 8. Safe personal standards are identified and followed in line with enterprise requirements X Rating Sheet for Demonstration with Oral Questioning Candidates’ Name: Trainers’ Name: Unit of Competency PERFORM WORKPLACE AND SAFETY PRACTICES Qualification: COMMON COMPETENCY Date of Evaluation Time of Evaluation Instruction for Demonstration: The equipment, supplies and materials needed are provided. The candidate must be able to perform workplace and safety practices. Demonstration Checklist Check (/) to show if evidence is demonstrated • During the demonstration of skills, the candidate: YES NO N/A • Followed correct health, safety and security procedures in line with legislation, regulations and enterprise procedures • Identified and reported breaches of health, safety and security procedures in line with enterprise procedure • Reported suspicious behavior or unusual occurrence in line with enterprise procedure • Recognized emergency and potential emergency situations and appropriate action are taken within individual’s scope of responsibility • Followed emergency procedures in line with enterprise procedures • Sought assistance from colleagues to resolve or respond to emergency situations • Reported details of emergency situations in line with enterprise procedures • Identified and followed safe personal standards in line with enterprise requirements Oral Questioning Questions: Satisfactory Response The candidate should answer the following questions: YES NO 1. What are the correct health, safety and security procedures in line with legislation, regulations and enterprise procedures? 2. What is safety? What is its impact to employees and business? 3. How do you implement workplace health safety & security procedures? 4. Give some emergency and potential emergency situations and suggest ways to control such situations. 5. What are some of the emergency procedures during fire? 6. What agency or agencies should you call in case of criminal or violent acts occur in your area?? The candidate underpinning knowledge was: Satisfactory Not Satisfactory Feedback to candidate: Candidate’s name: Date: Instructor’s Name: Date: WRITTEN TEST Write TRUE if the statement is correct and FALSE if the statement is incorrect and write the letter of your answer in the space provided for. __________1. Safety, health and security in the workplace are important to workers and to the general morale of the employees of a company. __________2. Safety refers to procedures and other matters taken to keep workers from being injured or getting sick. __________3. Businesses can take measures to ensure that their workplace is safe by looking for the most hazardous equipment or material. They can separate workers from specific known hazards, via protective clothing and equipment or architectural features. __________4. To help employers get hazardous materials and circumstances out of the workplace, keep workers from being injured, killed or becoming sick, and take responsibility for safety in the workplace. _________5. One of the aspects of maintaining a productive workplace is making sure that there are effective health, safety and security procedures in place. __________6. Each workplace has to comply with health and safety regulations, but workplaces vary, and the specific policies relevant to each must be set down, implemented and monitored. _________7. There are rules on health and safety that do not apply to all workplaces. _________8. Staff should comply with general workplace policies and procedures on attending mandatory training sessions and following protective clothing rules. __________9. All health, safety and security procedures are not required to be regularly monitored. _________10. All staff should undergo training on health and safety practices. __________11. In case of violent criminal act, be aware of potential evacuation routes. __________12. If you observe a suspect or a violent criminal act you should look for a weapon to fight back the assailant. __________13. If the suspect is nearing you, take cover and keep on shouting for help. _________14. Always follow enforcement instruction when an attacker is within your vicinity. _________15. Never divulge the information of the assailant to the enforcement for this will endanger your life. ANSWER KEY 1. TRUE 2. TRUE 3. FALSE 4. TRUE 5. TRUE 6. TRUE 7. TRUE 8. TRUE 9. FALSE 10. TRUE 11. TRUE 12. FALSE 13. FALSE 14. TRUE 15. TRUE



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