CSX-Exam-Guide - ISACA

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Table of Contents Table of Contents .......................................................................................................................................... 2 Section 1: About the Cybersecurity Fundamentals Exam ............................................................................ 3 a. About the Cybersecurity Fundamentals Certificate .............................................................................. 3 b. Exam details .......................................................................................................................................... 3 c. Cost of the Cybersecurity Fundamentals Exam..................................................................................... 3 d. Taking the Cybersecurity Fundamentals Exam ..................................................................................... 3 Section 2: Before the Cybersecurity Fundamentals Exam ........................................................................... 4 a. Prepare for the exam ............................................................................................................................ 4 b. Ensure you have the proper technology............................................................................................... 4 c. Purchase the exam ................................................................................................................................ 4 d. Schedule the exam ................................................................................................................................ 5 e. Reschedule the exam ............................................................................................................................ 5 Section 3: During the Cybersecurity Fundamentals Exam ........................................................................... 6 a. Exam requirements ............................................................................................................................... 6 b. Exam rules ............................................................................................................................................. 6 c. Taking the Cybersecurity Fundamentals Exam ..................................................................................... 7 d. Online exam environment .................................................................................................................... 7 e. Issues During the Exam ....................................................................................................................... 10 Section 4: After the Cybersecurity Fundamentals Exam............................................................................ 11 a. Exam results ........................................................................................................................................ 11 b. Viewing your score.............................................................................................................................. 11 c. Printing your certificate....................................................................................................................... 12 d. Saving your certificate ........................................................................................................................ 12 e. Viewing & sharing your digital badge ................................................................................................. 12 f. Retaking the exam ............................................................................................................................... 12 Section 5: Help ........................................................................................................................................... 13 a. Technical support ................................................................................................................................ 13 b. ISACA customer service ...................................................................................................................... 13

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Section 1: About the Cybersecurity Fundamentals Exam a. About the Cybersecurity Fundamentals Certificate The Cybersecurity Fundamentals Certificate is a knowledge-based certificate offered by ISACA. As part of ISACA’s Cybersecurity Nexus (CSX) program, the certificate is particularly relevant for recent college/university graduates and those looking for a career change to cybersecurity. The certificate is aligned with the National Institute of Standards and Technology (NIST) National Initiative for Cybersecurity Education (NICE), which is compatible with global cybersecurity issues, activities and job roles. The certificate is also aligned with the Skills Framework for the Information Age (SFIA). The Cybersecurity Fundamentals Certificate does not have an expiration date.

b. Exam details The Cybersecurity Fundamentals Certificate exam is an online, closed-book, remotely proctored exam. It covers five domains and includes a total of 75 questions. The number of questions in each domain depends on the weight assigned. The chart on the right displays the domains and the weights assigned to each domain.

Domain 4: Incident Response (20%)

Each multiple-choice question has four options with only one correct answer. You will be given 2 hours (120 minutes) to complete the exam. The passing score is 65%.

Domain5: Security of Evolving Technology (10%)

Domain1: Cybersecurity Concepts (10%)

Domain2: Cybersecurity Architecture Principles (20%)

Domain3: Security of Network, System, Application, & Data (40%)

Individuals holding an ISACA certification (CISA/CISM/CGEIT/CRISC) may claim two CPE credits for each examination hour when a passing score is achieved. No CPE certificates will be provided upon passing the exam.

c. Cost of the Cybersecurity Fundamentals Exam Each exam is priced at $150 USD. There is a discount available if you choose to purchase the exam with the Study Guide. Each retake exam is also priced at $150 USD. Please note that exam purchases are nonrefundable.

d. Taking the Cybersecurity Fundamentals Exam To take the Cybersecurity Fundamentals Certificate Exam, you will need to:  Test the hardware and software  Purchase the Cybersecurity Fundamentals Certificate Exam from the ISACA website  Schedule the exam date and time  Complete the exam  View/print the results (certificate, badge) For detailed instructions on each of these steps, please refer to the next three sections in this guide.

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Section 2: Before the Cybersecurity Fundamentals Exam a. Prepare for the exam There are many ways to prepare for the exam. You will be able to choose a method best suited to your personal learning style and preferences. Options include:  Cybersecurity Fundamentals Study Guide  Conference workshops & sessions  Webinars  Whitepapers, books, & other publications  Online course  Training week You will find all these resources and more on the Cybersecurity Nexus (CSX) page (www.isaca.org/cyber).

b. Ensure you have the proper technology The list below contains all the hardware and software requirements for the exam.  Operating system supported: Windows XP, Vista, 7, 8, Mac OS X and above, Linux and Chrome OS  Web browser: Google Chrome or Chromium version 32 and above  Browser settings: Your browser must accept 3rd party cookies for the duration of the exam ONLY.  Webcam/Microphone: Minimum VGA 640 x 480 resolution, enabled built in or external microphone  Google Chrome Extension: to be installed  Bandwidth: Minimum 500kb/s download and 256kb/s upload  Hardware Requirements: 1GB RAM & 2GHz dual core processor, minimum 1280 x 800 resolution It is recommended that before purchase, you download the Google Chrome web browser and perform the compatibility check on the computer you will be using to take the exam. You might need to install software. Here is the link to the compatibility check: http://www.examslocal.com/ScheduleExam/Home/CompatibilityCheck. When you schedule the exam, you can also view these requirements and perform another compatibility check. See Section 2d of this guide. Please also see Section 3a of this guide for additional exam requirements. Note that exam purchases are nonrefundable, so please check your system requirements prior to purchasing the exam.

c. Purchase the exam 1. 2. 3. 4. 5. 6. 7. 8.

Go to the ISACA website and click the MyISACA tab (www.isaca.org/myisaca). Type your Username and Password and click Login. Note: You must be logged in to complete the following steps. Navigate to the Cybersecurity Nexus landing page (www.isaca.org/cyber). Click the Cybersecurity Fundamentals Certificate link, located in the Credentialing section. Click to learn more about the exam. Click the button for the exam option of your choice (alone or bundled with the Study Guide), and the exam will be added to your shopping cart. You may choose to pay by check, bank transfer, or credit card. Follow the onscreen instructions to complete your purchase. After you complete the purchase and your payment has been processed, there will be an EXAM button added to your MyISACA tab (www.isaca.org/myisaca).

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d. Schedule the exam 1. 2. 3.

4. 5.

6.

7.

8.

Note: It is recommended that you schedule your exam within six months from the date of purchase. Go to the ISACA website and click the MyISACA tab (www.isaca.org/myisaca). Type your Username and Password and click Login. Note: You must be logged in to complete the following steps. On the MyISACA tab, click on myCERTIFICATIONS. From there, click on “Certificate Programs” in the upper right-hand corner. You will find the button under the Cybersecurity Fundamentals Exam header. This will take you to the Innovative Exams website where you can schedule the exam. Note 1: Innovative Exams, LLC is the third party that manages the online exam and remote proctoring. When you click the EXAM button, you will navigate away from the ISACA website. Note 2: If you have an exam that has not been completed, you will continue to have access to the EXAM button. If you have completed the exam, this button will not be displayed. On the Innovative Exams website, use the drop-down menu to select the exam and click Next. Note: The exam is labeled as: ISACA: Cybersecurity Fundamentals Certificate (CSX_FUNDCERT) - English. On the Select Desired Date and Time page, click the calendar icon to choose a date and use the dropdown menu to choose a time. Click Next. Note 1: The reservation system will not allow you to choose a time within 24 hours of the current time. Note 2: The reservation system will generate a list of open dates and times based on the availability of the remote proctors on the next page; the exact date and time you select on this page may not be available. On the Select a Test Site and Time page, you will see options that most closely match the desired date and times chosen on the previous page. Make your selection by clicking on a date and time and click Next. Note: The times displayed will be based on your current time zone. Read the Innovative Exams Candidate Agreement carefully. When finished, and if you choose to accept, select the I Agree button. Note: After reading and accepting the candidate agreement, you will be taken to a compatibility check page to ensure that you have the required software and hardware necessary to complete the exam. Please perform the compatibility check at this time. Note: You will receive an email from Innovative Exams ([email protected]) at the email address associated with your ISACA account. This email will include details about your exam, along with a confirmation of the date and time you scheduled. You will get reminder emails 48, 24, 12 and 2 hours before your exam date and time. If you do not receive this email, please be sure to check your junk and spam folders, and/or list Innovative Exams as a safe sender. The My Exams page will display the details of your exam schedule.

e. Reschedule the exam 1. 2. 3. 4. 5. 6. 7.

Go to the Innovative Exams website (www.examslocal.com). Click Sign In. Click on the ISACA logo and enter your ISACA login credentials. Click the My Exams link. In the Pending Exams section, select the exam. Here you will be able to view exam details, including the scheduled date and time of your exam. Click the Reschedule button in order to select a new date and time. Click the Schedule button and follow steps 5-8 in Section 2d of this guide. Note: Per exam policy, no cancellations or reschedule requests will be granted within 24 hours of the scheduled exam. See Section 3a of this guide.

Please note that exam purchases are nonrefundable, so please make sure that you reschedule your exam more than 24 hours before your scheduled exam time.

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Section 3: During the Cybersecurity Fundamentals Exam a. Exam requirements Please read the following requirements before you sit for your exam. Failure to comply will result in your exam being voided with no refund given. 1. 2.

3. 4. 5. 6. 7. 8. 9.

Choose a quiet area to take the exam. Avoid choosing an area that may contain loud noises (i.e., TV, family, music, pets, visitors, etc.) and public places (i.e., coffee shops, restaurants, parks, etc.). You will need a valid photo ID. If your ID has expired, the proctor will ask that you reschedule the exam so you can provide a valid photo ID. Types of photo IDs allowed are: government issued IDs, driver’s licenses, and passports. Your photo on the ID should be made clearly visible to the camera when prompted by the proctor. The name on the ID must be the same as the name that appears in the candidate’s MyISACA profile. You will need a web cam. You will need to have a clean work area with no reference materials available. You may access the online exam environment 15 minutes prior to the scheduled start time. It is recommended you do so in order to connect with the remote proctor and launch the exam properly. Be sure your computer has sufficient battery life and/or is plugged into a power source for the duration of the exam. You must have stable Internet connectivity for the duration of the exam. If you lose Internet connectivity during the exam, your session will be ended automatically and results voided. You must take the exam in full screen mode. There will be no cancellations or reschedule requests granted within 24 hours of the scheduled exam.

b. Exam rules The exam is an online, closed-book, remotely proctored exam. Cheating will not be tolerated. The proctor will stop the exam immediately if he/she observes any of these rules being broken. Failure to comply will result in your exam being voided with no refund given. The following are NOT allowed during testing:  Using a phone or cell phone  Reading the questions out loud  Using an instant messenger tool/system  Using a camera  Taking screen captures of the computer screen/exam items  Papers, books, notes, etc. in the work area  Eating or drinking  Walking around the room  Other people standing in or walking through your work area  Unscheduled breaks (without approval from the proctor)  Note taking  Loading other programs on your system (this includes viewing documents, web browsing, email access, etc.)

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c. Taking the Cybersecurity Fundamentals Exam 1. 2. 3. 4. 5.

6. 7. 8. 9.

Note: You must have scheduled a date and time to sit the exam before you can take it. See Section 2d of this guide for instructions on how to schedule. Go to the Innovative Exams website (www.examslocal.com). Click Sign In. Click on the ISACA logo and enter your ISACA login credentials. Click the My Exams link and select the exam in the Pending Exams section. Click Launch. Note 1: The Launch button will be available 15 minutes prior to the start of the exam; please refer to Section 3a(5) of this guide. Note 2: Before launching the exam, be sure you have read and understand the exam rules, please refer to Section 3b of this guide. Note 3: Be aware that your exam proctor can see you through your web cam; however, you will not be able to see the proctor. You can communicate with the proctor via the Live Chat. Click the Enter Full Screen button. Note: You are required to take the exam in full screen mode; please refer to Section 3a of this guide. Click the Connect button(s) to connect the web cam and your computer with the proctor. Click the Entire Screen button. Click the Share button.

d. Online exam environment Preview the online exam environment to familiarize yourself with the tools and functionalities available during the exam This is the screen you will see when you first launch your exam: 1

1: This icon indicates that you are online.

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2

2. This allows you to share the camera. (Once shared, you will have the option to unshare for troubleshooting purposes. Should you unshare by accident while their exam is In progress, it will pause the exam, and you desktop must be reshared in order to resume.)

3

3. This button will allow you to share your desktop. (Once shared, you will also have the option to unshare for troubleshooting purposes. If you unshare by accident while the exam is progress, the exam will pause, and the desktop must be reshared in order to resume.)

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4

4. The “View Webcam & Desktop” can allow you to see your own screen share and webcam stream.

5

5. The live chat panel is resizable and can be moved. The box can be closed if needed but will pop back up if you receive a message.

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e. Issues During the Exam If you experience technical difficulties during your exam, please alert your proctor using the live chat feature to create a record of the issue should you need to reschedule the exam. They will also be able to assist you directly to resolve the issue. You can also call technical support at: U.S. Toll Free: +1.888.504.9178

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Section 4: After the Cybersecurity Fundamentals Exam a. Exam results You will receive your results immediately upon clicking the Submit button after completing the exam. You will get a message to confirm submission, noting any unanswered items. Please be sure you are ready to submit the exam, as you will not be able to go back to any previous questions. Your score and pass/fail status will be displayed in the online exam environment. To pass, you must score a 65% or higher on the exam. You will also be able to access your score and pass/fail status on the MyISACA tab. Please see Section 4b of this guide for more instructions.

b. Viewing your score 1. 2.

Go to MyISACA (www.isaca.org/myisaca) and login using your ISACA credentials. Click the myCERTIFICATIONS tab. From that page, click on “Certificate Programs” in the upper right hand corner of the page.

3.

If you have passed the exam, you will see your score and the status will indicate that you have passed. Click the VIEW CERTIFICATE button to view your certificate (see Section 4c of this guide for printing instructions). Your digital badge will also be emailed to your email address on record. See Section 4e of this guide for information regarding your digital badge. If you have not yet completed the exam, the status will indicate that your exam is still pending. Click the EXAM button to schedule and/or take your exam. If you did not pass the exam, you will see your score and the status will indicate that you have failed.

4. 5. 6.

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c. Printing your certificate 1. 2.

3. 4. 5.

Open MyISACA (www.isaca.org/myisaca) and login using your ISACA credentials. Click the RESULTS button under the CSX Fundamentals Exam header. Note 1: the RESULTS button will take you directly to the myCERTIFICATIONS tab, so you may also choose to navigate there without using the button. Note 2: see Section 4a & 4b of this guide for information on determining if you passed or failed the exam. Click the VIEW CERTIFICATE button to view your certificate. This will open up a new browser window that will display the certificate. Right click your mouse and select the Print option. Use the toolbar to format as desired (i.e., portrait or landscape, black & white or color, etc.). Click the Print button.

d. Saving your certificate 1. 2.

3. 4. 5.

Open MyISACA (www.isaca.org/myisaca) and login using your ISACA credentials. Click the RESULTS button under the CSX Fundamentals Exam header. Note 1: the RESULTS button will take you directly to the myCERTIFICATIONS tab, so you may also choose to navigate there without using the button. Note 2: see Section 4a & 4b of this guide for information on determining if you passed or failed the exam. Click the VIEW CERTIFICATE button to view your certificate. This will open up a new browser window that will display the certificate. Right click your mouse and select the Save as option. Save the certificate to your computer.

e. Viewing & sharing your digital badge Via email: 1. If you pass the exam, your digital badge with instructions will be emailed to your email on record. Via social media: 1. Open MyISACA (www.isaca.org/myisaca) and login with your ISACA credentials. 2. Click the myCERTIFICATIONS tab. 3. Follow onscreen instructions to share your badge on social and professional networking websites.

f. Retaking the exam You may purchase the exam again if you do not pass on an earlier attempt. There is no limit on the number of times you can take the exam. You can purchase and schedule to retake the exam immediately. See Section 2c of this guide for purchasing instructions.

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Section 5: Help a. Technical support If you are experiencing technical difficulties with your hardware or software, scheduling the exam, and/or taking the exam, please contact the customer service representatives at Innovative Exams at: U.S. Toll Free: +1.888.504.9178 We also recommend using the live chat feature if you experience any issues once you are in the online exam environment, as your proctor can assist you directly.

b. ISACA customer service For questions regarding exam rules, purchases & refunds, retaking the exam, the certificate & digital badge, this Guide, and general information regarding the Cybersecurity Fundamental Certificate program, please contact ISACA Support at: http://support.isaca.org Direct: +1.847.660.5540

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CSX-Exam-Guide - ISACA

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