Bright Horizons @ Cramond Day Care of Children - Care Inspectorate

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Bright Horizons @ Cramond Day Care of Children 26 Whitehouse Road Cramond Edinburgh EH4 6PH Telephone: 0131 336 3222 Inspected by: Isobel Reilly Type of inspection: Unannounced Inspection completed on: 14 August 2013

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Contents 1 2 3 4 5 6

Page No 3 5 7 11 25 26 26

Summary About the service we inspected How we inspected this service The inspection Other information Summary of grades Inspection and grading history

Service provided by: Bright Horizons Family Solutions Ltd

Service provider number: SP2003000319

Care service number: CS2005110301

Contact details for the inspector who inspected this service: Isobel Reilly Telephone 0131 653 4100 Email [email protected]

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Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service.

We gave the service these grades Quality of Care and Support 5 Quality of Environment 4 Quality of Staffing 6 Quality of Management and Leadership 5

Very Good Good Excellent Very Good

What the service does well Children are cared for by enthusiastic staff who are committed to providing children with a fun and stimulating environment. The service communicates very well with families and has developed a wide range of ways for them to express their views and influence the service.

What the service could do better The manager should take action in order to meet the requirement and recommendations in the report.

What the service has done since the last inspection Since the last inspection took place Bright Horizons @ Crammond have continued to provide staff training to meet the needs of children attending the nursery. They have added to their toys and resources and have continued to look for ways to communicate with families that takes account of new technology and individual preferences for communication. The nursery has successfully achieved the Investors in Children Accreditation and Level 2 Healthy Early Years Award.

Conclusion The service is committed to providing a quality service through a commitment to staff training and through open communication with families. We were aware that at the Bright Horizons @ Cramond, page 3 of 28

Inspection report continued time we fed back to the manager they had taken action to deal with the requirement and recommendations in the report.

Who did this inspection Isobel Reilly

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1 About the service we inspected The Care Inspectorate regulates care services in Scotland. Information about all care services is available on our website at www.careinspectorate.com This service was previously registered with the Care Commission and transferred its registration to the Care Inspectorate on 1 April 2011 Requirements and recommendations If we are concerned about some aspect of a service, or think it could do more to improve, we may make a recommendation or requirement. A recommendation is a statement that sets out actions the care service provider should take to improve or develop the quality of the service but where failure to do so will not directly result in enforcement. Recommendations are based on the National Care Standards, relevant codes of practice and recognised good practice. A requirement is a statement, which sets out what is required of a care service to comply with the Public Services Reform (Scotland) Act 2010 and Regulations or Orders made under the Act or a condition of registration. Where there are breaches of the Regulations, Orders or conditions, a requirement must be made. Requirements are legally enforceable at the discretion of the Care Inspectorate.. The nursery is registered to care for a maximum of 101 children at any one time from birth to primary school age entry. The nursery operates from a purpose built building within the City of Edinburgh. Children have access to age related play areas within the building and there are two secure and exciting outdoor spaces. The stated aims of the service include: To nurture each child's unique qualities and potential; To support families through strong partnerships; To collaborate with employers to build family-friendly workplaces; To create a work environment that encourages professionalism, growth and diversity. Based on the findings of this inspection this service has been awarded the following grades: Quality of Care and Support - Grade 5 - Very Good Quality of Environment - Grade 4 - Good Quality of Staffing - Grade 6 - Excellent Quality of Management and Leadership - Grade 5 - Very Good

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Inspection report continued This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website www.careinspectorate.com or by calling us on 0845 600 9527 or visiting one of our offices.

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2 How we inspected this service The level of inspection we carried out In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care.

What we did during the inspection We wrote this report following an unannounced inspection. This was carried out by Inspector Isobel Reilly. The inspection took place on Monday 5 August 2013. We gave feedback to the manager on Wednesday 14 August 2013. As part of the inspection we took account of the completed annual return and self assessment forms that we asked the provider to complete and submit to us. We sent 20 Care Standards questionnaires to the manager to distribute to families using the service. Thirteen families returned their completed questionnaires to us before the inspection. During the inspection we gathered evidence from a number of sources including the following: Discussion with the manager and staff Evidence from the most recent annual return and self assessment Observing staff practice Walk round of the nursery and outdoor play areas Information notice boards Welcome Pack News letters Policies and procedures Children folders Planning sheets Nursery questionnaires for parents for a range of purposes Our own Care Standards Questionnaires Certificate of Public Liability Insurance.

Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be Bright Horizons @ Cramond, page 7 of 28

Inspection report continued doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection

Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement.

Fire safety issues We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at www.firelawscotland.org

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The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: Yes - Electronic

Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. Before the inspection took place we asked the provider to complete a self assessment document. We received the completed document before the inspection took place. The provider had identified areas of strength and areas for further improvement.

Taking the views of people using the care service into account On the day of the inspection we spent time in all of the playrooms.Some of the children we saw were to young to express a view on the service they received. We found that children throughout the nursery appeared happy and content. We observed the interaction between staff and children. We found that staff were caring and respectful. We chatted with some of the older children about the time they spend in nursery. They were enthusiastic and identified the outdoor play area,playing with friends and lunch time as some of the things they enjoyed most about their nursery,

Taking carers' views into account Before the inspection took place we sent twenty care standards questionnaires to the service for distribution to families. Thirteen of these were returned to us before the inspection took place. Six families strongly agree with the statement "Overall I am happy with the quality of care my child receives in this service." The remaining seven told us they agreed with the statement. Comments included: "I can't thank the staff at the nursery enough for all their help and support while my child has been at Crammond. They have loved every minute of their time there and have thrived and learned so much. Bright Horizons @ Cramond, page 9 of 28

Inspection report continued My child's comment says it all and I'm so glad I chose it "Mummy I'm going to miss nursery and all my teachers, so,so,so, so, much! A fantastic nursery. Very well run by management which filters through to seniors and staff in each room. I've never had cause to complain and I'm more than happy with the great start my child has had to their education. Staff are approachable and care about my child. The parents days, craft days and BBQ's are all excellent. My child has grown up to be a confident, expressive and imaginative child, I think the nursery deserve some credit for this. This is a great nursery but recently there have been staffing issues which I've complained about. The whole place would benefit from a good paint and tidy up. Some rooms are faded and old looking. Generally it's a great nursery but it does need upgrading in places. The staff are fantastic and I would have no hesitation in recommending this nursery to friends and family. Transition through the rooms seems to be more dependant on numbers rather than on children's needs. My child thoroughly enjoys nursery. Staff give me a helpful and detailed report on my childrens activities and about food. Overall a friendly and fun environment. Staff have been excellent at settling our child into the nursery. On the odd occasion I think there have been problems with staff but I'm confident there are always enough staff to look after the children. I'm more than happy with the overall quality of the service."

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3 The inspection We looked at how the service performs against the following quality themes and statements. Here are the details of what we found.

Quality Theme 1: Quality of Care and Support Grade awarded for this theme: 5 - Very Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the care and support provided by the service. Service strengths We found that Bright Horizons @ Crammond provided excellent evidence of how they met the areas covered by this Quality Statement. Before families took up a place in the nursery they were given a well presented Welcome Pack. The pack included information about the service, registration forms and information about the company's web site. This helped families decide whether the service would meet their child's needs. It was apparent from our observations of staff interactions with parents that they enjoyed positive relationships with one another. This was confirmed by our conversation with parents on the day of the inspection. Parents were given excellent opportunities to find out about their own child's progress and development and that of the wider service. The nursery had developed a range of ways to share information and encourage families to comment on and get involved in the service. This took account of individuals preferred ways of receiving information and commenting on it. They included: Daily opportunities to talk to staff and exchange information Written diaries for the youngest children Parental involvement with their children's Personal Learning Journey (PLJ) folders Twice yearly review with parents of the information in children's PLJ's Spending time in the nursery Bright Horizons @ Cramond, page 11 of 28

Inspection report continued Getting involved in trips and outings Sharing their skills with the children E-mails, texts and phone calls Regular informative news letters Notice Boards for a range of purposes Nursery website Individual meetings Parent's evenings General Questionnaires Focused Questionnaires Settling in meetings Nursery web site with links to key documents in pre school education Eco committee Practice sharing meetings Parent Partnership meetings The Standards and Quality Improvement Plan (SQIP) shared was included in the Welcome Pack Parents who were on maternity leave were invited to attend Baby Massage classes attended by room seniors this was an effective way of keeping in touch with the nursery. Children were also given excellent opportunities to get involved and have their say including: Group time and discussions with staff Mind mapping Talking and Thinking Floor books Access to their own PLJ's Taking part in risk assessments of the play room and the garden Effective transition arrangements Questionnaires Getting involved in leading story sessions (older children) Using their vote to make decisions and choices Babies and younger children were helped to make choices by, for example, using large cards illustrating songs and stories. We could see that staff were skilled in listening to and talking with children. They understood the importance of giving children time to respond to questions. We saw many examples across the service of children being consulted in a meaningful way which helped develop their confidence and self esteem. Parents who returned our questionnaires told us: * They received clear information about the service before they took up a place . * They were kept informed of what was happening in the service.

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Inspection report continued * The service had involved them and their child in developing the service, for example by asking for ideas and feedback . Areas for improvement In their self evaluation document the service had identified the following area for further development. "We are currently in the process of changing the set up of the parents partnership group. We are discussing how we can give more ownership to parents." We agreed that this was a positive way forward in the continuous development of the service. Grade awarded for this statement: 6 - Excellent Number of requirements: 0 Number of recommendations: 0 Statement 3 We ensure that service users' health and wellbeing needs are met. Service strengths We found that the service provided very good evidence of how they ensured that children's health and wellbeing needs were met. The service understood that starting nursery could be an anxious time for parents. Before children took up a place in the nursery parents were invited to meet with staff to discuss their child's particular needs, interests and general development. This included detailed information about any allergies and medical needs . This helped to promote good links between home and nursery, which reassured parents and ensured that children's routines would be followed at a time of change. When we spoke to a sample of staff about the needs and interests of specific children we found they were confident in describing these needs and how they met them through play experiences and care routines. We saw that children with identified support needs had these needs met and were able to track this through planning and children's PLJ's. Staff were aware of the process for contacting other professionals and were able to give examples of having worked with, for example speech and language therapists and physiotherapists in order to support children. It was apparent from observation of planning sheets and recordings that staff took account of the children's interests in the activities they offered. Older children spoke enthusiastically about some of the projects they were involved with and we could see how they linked into their talking and thinking floor books.

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Inspection report continued Bright Horizon's @ Crammond was a health promoting nursery, they employed a cook and a kitchen assistant to provide children with healthy meals and snacks. All children had access to drinks throughout the day and we saw staff reminding children to drink. Meals and snacks were based on the Scottish Governments Nutritional Guidance document. A six week rolling menu based on the guidance was in place. The menu was shared with parents, displayed in the nursery and on the company web site. Parents and children had input into the menu and we saw evidence that this had led to the introduction of an evening meal and to other changes including the introduction of fruit smoothies to the menu. A well stocked fruit basket was kept in the nursery entrance and children were encouraged to choose a piece of fruit to take home with them. We spoke to the cook and it was apparent that she was familiar with the dietary requirements of the children. She held a list of children's allergies and food preferences which she told us she consulted on a daily basis. Meal times for the children were well organised. A member of staff sat with each small group of children in order to support them where necessary and to encourage conversation. Food was served to each table on platters and bowls and children were encouraged to serve themselves. This encouraged independence and choice. An additional member of staff was on duty to make sure that staff sitting with children had all they needed which minimised disruption. Children learned about healthy eating and good personal hygiene through project work and through appropriate support with, for example, hand washing before and after meals. Where we saw the children brushing their teeth this was done in accordance with the Toothbrushing Guidance. Dental health professionals visited the nursery to help staff and children with this. Toothbrush buses were clean and toothbrushes were in good condition. Children who needed to do so could sleep and rest The youngest children slept in buggies and cots, older children slept on comfortable mats. All children had their own identified bedding. We saw that sleeping children were monitored regularly and that a record of the monitoring checks was made. We saw the system in place for the administration and storage of medicines and for the recording of accidents and incident. Parents gave signed permission for medicines to be given, and were asked to countersign accidents and incidents. The well equipped and thoughtfully laid out outdoor play space gave children daily opportunities for fresh air and exercise. The garden also gave children opportunities for planting and growing and for working on nature projects. We saw photographs of Bright Horizons @ Cramond, page 14 of 28

Inspection report continued children harvesting some of the fruit and vegetables from the garden which they enjoyed at snack time. Areas for improvement In their self evaluation document the service identified the following area for improvement: "We are currently collecting evidence for the 3rd level of accreditation for the Healthy Early Years pilot scheme run by Edinburgh Council." We talked to the manager about the changes in guidance on giving medication which now recommends that parents must give their child the first dose of any medicine. We made a recommendation about this. See recommendation 1 PLJ's were used throughout the nursery and in most cases they were up to date and well maintained. However in the Otter room we found this was not the always the case. There were inconsistencies in the way folders were recorded. The recently appointed room senior told us this was an area she had identified for development. We made a recommendation about this. See recommendation 2 Grade awarded for this statement: 5 - Very Good Number of requirements: 0 Number of recommendations: 2 Recommendations 1. It is recommended that the medication policy is reviewed to reflect the change in guidance which recommends that parents should always give their children the first dose of any prescribed medicines. National Care Standards Early Education and Childcare up to the age of 16 (NCS) Standard 3 Health and wellbeing 2. It is recommended that senior staff ensure that the plans in place for reviewing children's PLJ's in the Otter room are carried out in order to ensure that the folders accurately and consistently represent children's progress and development. NCS Standard 6 Support and development

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Quality Theme 2: Quality of Environment Grade awarded for this theme: 4 - Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the environment within the service. Service strengths The information contained in Quality Statement 1.1 applies to this Quality Statement. Bright Horizons @ Crammond was purpose built to accommodate pre school children. Before they decided to take up a place in the service families were shown around the parts of the nursery and the enclosed gardens that their children would use. Parents were informed of any changes taking place in the nursery. For example they were aware that a wall separating two playrooms was being taken down in order to improve the quality of the environment for the children. This allowed families to make informed comments and suggestions about the overall environment. Of the thirteen families who returned our questionnaires eleven of them said they strongly agreed and two agreed with the statement: * The service is a safe, secure, hygienic, smoke free pleasant and stimulating environment. Areas for improvement In order to maintain their existing excellent grades the service should continue to look for ways to maintain and improve their existing high quality provision. Grade awarded for this statement: 6 - Excellent Number of requirements: 0 Number of recommendations: 0 Statement 2 We make sure that the environment is safe and service users are protected.

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Inspection report continued Service strengths We found that the service provided adequate evidence of how they met the areas covered by this Quality Statement. As previously stated in Quality Statement 2.1 children were cared for in a purpose built environment. We walked around the building and could see that it was well maintained and in a good state of repair. The entrance was bright, welcoming and attractive. Notice boards had been well used to display a range of quality information about the service and the playrooms. A small waiting area had been developed, this was comfortable and well supplied with a selection of literature relevant to young families. We found the playrooms were clean bright, welcoming and decorated with children's art and craft work. Staff had been given areas of responsibility for the cleaning of toys and other areas of the nursery. They were complimented by daily cleaning staff who made sure that all areas of the nursery were cleaned regularly and suitable for use. Maintenance records were in place, we could see that repairs and other work was recorded and signed of when completed. The manager told us that they only used companies who could prove that their staff had been vetted and PVG checked to do work in the nursery. The nursery had a secure door entry with a camera. Visitors were asked to sign into the nursery and to wear ID badges. Visitors within the nursery were accompanied by staff and were never left alone with children. Students on placement were supported and monitored and were not left alone with the care of children and they did not carry out personal care tasks. We found that children were encouraged and supported to care for the environment. They took part in daily tidy up tasks in the nursery and we could see that many of them enjoyed the sense of achievement they gained from successfully completing a task. The nursery had achieved Bronze and Silver Eco Schools awards and were working toward their Green Flag. Children were encouraged to take part in risk assessments and we saw some children involved in assessing the outdoor play area before they went out to play. Children carrying out risk assessments were supported by staff which made this a meaningful confidence building activity for the children taking part. The well equipped playrooms were laid out so that children could move around freely making their own choices of toys and games. Furnishings were of good quality and Bright Horizons @ Cramond, page 17 of 28

Inspection report continued were appropriate for the age of children using them. Resources were labelled and this made it easy for even the youngest children to make their own choices. Children's work was displayed in the nursery ensuring that the environment was bright and cheerful. The nursery toilet areas were clean and well stocked with soap, paper towels and toilet tissues. Check lists were up to date. Staff confirmed that there were always sufficient supplies of disposable gloves and aprons and other materials for them to follow the nursery's nappy changing guidance. Areas for improvement In one of the playrooms we found that the lid on a plastic bottle used as a prop in the home corner was not secured. The bottle had been filled with orange liquid, a photograph of a carton of orange juice had been glued onto the bottle. We spoke to two members of staff who could not confirm what was in the bottle. The bottle was not immediately removed. Staff were not clear about how long the liquid had been in the bottle but estimated some months. The incident raised a number of concerns all of which were fully discussed with the nursery manager and a requirement was made. See Requirement 1 Although the nursery was generally well equipped we found the Otter room did not have a water tray available within the playroom. We made a recommendation about this. See recommendation 1 Grade awarded for this statement: 3 - Adequate Number of requirements: 1 Number of recommendations: 1 Requirements 1. It is required that the provider must ensure that risk assessments in play rooms include the thorough checking of all toys and equipment to ensure that at all times they are safe for use and represent no risk to children. Where risks are identified they must be dealt with immediately. Where staff make props to support children's play they must all be aware of the content and make up of these props. They must ensure that they are included in the playroom risk assessments and are safe for use by children. This is order to comply with SSI 2011/2010 Regulation 4(1)(a) make proper provision for the health welfare and safety of service users Time scale: At the time the issue was identified. We were aware that the nursery manager took steps to deal with the incident when it was pointed out to them and that further safeguards have since been put in place. Bright Horizons @ Cramond, page 18 of 28

Inspection report continued Recommendations 1. We recommended that the manager ensured that water play was available daily to the children in the Otter room. NCS Standard 5 Quality of experience

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Quality Theme 3: Quality of Staffing Grade awarded for this theme: 6 - Excellent Statement 1 We ensure that service users and carers participate in assessing and improving the quality of staffing in the service. Service strengths The information contained in Quality Statement 1.1 applies to this Quality Statement. Families using the service were given information about staff training and qualifications. Families were encouraged to use the 'Appreciation' website to register comments about staff. Parent's comments were used to inform staff appraisal. Areas for improvement In order to maintain their existing excellent grades the service should continue to look for ways to maintain and improve their existing high quality in this area. Grade awarded for this statement: 6 - Excellent Number of requirements: 0 Number of recommendations: 0 Statement 3 We have a professional, trained and motivated workforce which operates to National Care Standards, legislation and best practice. Service strengths We found that the service provided Excellent evidence of how they met the areas covered by this Quality Statement. Photographs of staff with information about the qualifications they held were displayed throughout the nursery. This helped to reassure families that the provider was committed to the training and development of staff. All of the staff working in the service were registered with the Scottish Social Services Council (SSSC) this is the body responsible for overseeing the registration and training Bright Horizons @ Cramond, page 20 of 28

Inspection report continued of care staff in Scotland. Most staff were qualified to SVQ level 3. An action plan was in place to ensure that the remaining staff were given training appropriate to their posItion in the nursery. The nursery Manager was registered with the SSSC as a manager and had achieved a Batchelor of Arts (BA) in Early Childhood Education. The deputy manager was qualified to SVQ Level 4. She was registered with the SSSC with a condition on her registration that she undertook a course of study leading to the BA in Early Childhood. The manager confirmed that plans were in place to allow this to happen. A structured induction was in place for new staff. We spoke to staff who told us they found the induction which took place over a number of sessions was thorough and helped to prepare them for the work they were employed to do. Staff were asked to confirm that they had completed and understood their period of induction. A rolling programme of training in Child Protection, First Aid and Food Hygiene for all staff ensured that training took place in line with current best practice guidance. A training notice board in the staff room reminded staff of the training available to them. PolicIes and Procedures were in place to support the ongoing development of staff. Success was awarded through the company 'Awards Night' and in house recognition of staff who were providing a particularly high level of commitment. We spoke to staff who told us there was a clear pathway for those who were interested in advancing their career and taking up management posts within the company. All staff received an aNnual appraisal of their work from a member of the senior management team in the nursery. The appraisal was a two way process and staff were expected to identify their professional development targets and how they could be met. Aims were set and these were reviewed regularly to ensure they were on track to be achieved. All staff had access to the City of Edinburgh Continuous professional Development (CPD) training courses. In addition they had access to on- line courses through the company on-line training programme The Learning Zone. The nursery manager attended cluster meetings with local pre school providers. She led in house training sessions and staff visited other local nurseries to share best practice. When we spoke to a sample off staff about their own training opportunities we found that they were enthusiastic and motivated. They told us the nursery manager was supportive of their training needs. She has at times identified courses she thought would be particularly relevant to their individual development plans.

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Inspection report continued Courses recently attended by staff included Getting It Right For Every Child (GIRFEC), Seasonal Play Sessions throughout the year at the Botanical Gardens. Talking and Thinking Floor Books, Story Telling, Pre Birth to Three, Curriculum for Excellence, Observation and Planning, Emotional Wellbeing and Additional Support for Learning. Staff met together on a regular basis for Playroom meetings and full staff meetings. Meetings were minuted and we found they gave staff the opportunity to review practice and to ensure that the aims identified in the services SQIP were on track to be met. Additional ways of supporting staff and ensuring they were well informed about training opportunities and current best practice was provided through access to relevant early years magazines and web sites including the companies own website, the Scottish Governments web site and GLOW the local Authority website for early years providers. Areas for improvement The service identified an area for further development as the increased use of peer assessment. We agreed that this would be a positive step in maintaining the service's standards in this area of practice. Grade awarded for this statement: 6 - Excellent Number of requirements: 0 Number of recommendations: 0

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Quality Theme 4: Quality of Management and Leadership Grade awarded for this theme: 5 - Very Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the management and leadership of the service. Service strengths The information contained in Quality Statement 1.1 applies to this Quality Statement. Areas for improvement In order to maintain their existing excellent grades the service should continue to look for ways to maintain and improve their existing high quality provision. Grade awarded for this statement: 6 - Excellent Number of requirements: 0 Number of recommendations: 0 Statement 4 We use quality assurance systems and processes which involve service users, carers, staff and stakeholders to assess the quality of service we provide Service strengths We found that the service provided good evidence of how they met the areas covered by this Quality Statement. The services Aims and Objectives and their Standards Quality Improvement plan (SQIP) were displayed in the entrance area where they could be seen by visitors to the service. The nursery received regular support from the Local Authority Standards Quality Improvement Officer (QIO). This ensured that staff were given external support to identify strengths and areas for improvement. A copy of the SQIP was included in the Welcome Pack for new parents, given to staff and displayed in the service. This allowed everyone with an interest in the service to see the progress that had been made in meeting priorities.

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Inspection report continued The senior team from the nursery and the wider organisation met regularly to share information, disseminate good practice and to ensure that the areas identified in the service's improvement plan were on track to be met. Reflective practice was promoted among staff who used key documents including the Pre Birth to Three Document and The Curriculum for Excellence to evaluate the service. A complaints procedure allows families to take forward any concerns they might have about the service. Children's views were sought through circle time and through the use of talking and thinking floor books. The information gathered in this was used to influence self evaluation. Areas for improvement We found gaps in the auditing and quality assurance processes in place which led to the requirement in Quality Statement 2.2. We made a recommendation about this See recommendation 1 Grade awarded for this statement: 4 - Good Number of requirements: 0 Number of recommendations: 1 Recommendations 1. It is recommended that the provider and the manager work together to ensure that the auditing systems and the quality assurance systems in place for monitoring play rooms are effective in achieving their purpose. NCS Standard 2 A safe environment

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Inspection report continued

4 Other information Complaints No complaints have been upheld, or partially upheld, since the last inspection.

Enforcements We have taken no enforcement action against this care service since the last inspection.

Additional Information Not applicable

Action Plan Failure to submit an appropriate action plan within the required timescale, including any agreed extension, where requirements and recommendations have been made, will result in the Care Inspectorate re-grading a Quality Statement within the Quality of Management and Leadership Theme (or for childminders, Quality of Staffing Theme) as unsatisfactory (1). This will result in the Quality Theme being re-graded as unsatisfactory (1).

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Inspection report continued

5 Summary of grades Quality of Care and Support - 5 - Very Good Statement 1

6 - Excellent

Statement 3

5 - Very Good

Quality of Environment - 4 - Good Statement 1

6 - Excellent

Statement 2

3 - Adequate

Quality of Staffing - 6 - Excellent Statement 1

6 - Excellent

Statement 3

6 - Excellent

Quality of Management and Leadership - 5 - Very Good Statement 1

6 - Excellent

Statement 4

4 - Good

6 Inspection and grading history Date

Type

Gradings

22 Aug 2011

Unannounced

Care and support Environment Staffing Management and Leadership

6 - Excellent 6 - Excellent Not Assessed Not Assessed

11 May 2010

Unannounced

Care and support Environment Staffing Management and Leadership

5 - Very Good 5 - Very Good 5 - Very Good 6 - Excellent

28 Aug 2008

Unannounced

Care and support Environment Staffing Management and Leadership

4 - Good 4 - Good 4 - Good 4 - Good

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Inspection report continued All inspections and grades before 1 April 2011 are those reported by the former regulator of care services, the Care Commission.

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Inspection report continued To find out more about our inspections and inspection reports Read our leaflet 'How we inspect'. You can download it from our website or ask us to send you a copy by telephoning us on 0845 600 9527. This inspection report is published by the Care Inspectorate. You can get more copies of this report and others by downloading it from our website: www.careinspectorate.com or by telephoning 0845 600 9527.

Translations and alternative formats This inspection report is available in other languages and formats on request.

Telephone: 0845 600 9527 Email: [email protected] Web: www.careinspectorate.com

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Bright Horizons @ Cramond Day Care of Children - Care Inspectorate

Bright Horizons @ Cramond Day Care of Children 26 Whitehouse Road Cramond Edinburgh EH4 6PH Telephone: 0131 336 3222 Inspected by: Isobel Reilly Type ...

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Additional Web Sites | Bright Horizons | Bright Horizons®
Find a list of our additional resources and websites that include information like tips for parents, Bright Horizons sol

Learning Zone Bright Horizons - companyfinds.com
Learning Zone – Adding your Bio and Photograph ... - Bright Horizons Rating:2/10 http://www.brighthorizons.com/bhur..

Panda Family Day Care: Home
Panda's world - it is not all about bamboos. Panda is truly a diverse family! A place where exceptional educators have h

educator - IQRA Family Day Care
I would want to care for? 1 2 3 4 5 6 7. QUALIFICATIONS. Please List Education Certificates you have obtained: 1. 2. 3.