Submit a request
How can we help?
MapMyFitness Help & Support > Mobile App Questions > General App Troubleshooting
Please note: The most recent version(s) of our app(s) for Android no longer work congruently with Power Saving/Battery Saver/Power Optimizer Mode(s). If you are
iPhone GPS Recording Help
having tracking issues when your phone goes to sleep (screen turns off), try
Getting Started with MapMy Apps
disabling these modes. To do this, go to your phone Settings > Battery > under
"App Power Saving" select "Detail" > locate MapMy app(s) > turn off power
Edit or Delete a Workout
Edit or Delete a Route How Do I Track My Steps?
GPS accuracy depends on a variety of factors, including the device you're using and its operating system, battery life, your cellular network, weather conditions, and whether you are in an open area (congested cellular conditions, trees, and buildings can obstruct GPS). Keep this in mind and please know that slight miscalculations are to be expected when recording. The tips outlined below should restore normal GPS recording to the app on most Android devices with the latest OS. This will prevent common problems including incorrect distance, stats tracking, and GPS-necessary audio feedback. Fixing any incorrectly recorded stats or route details requires editing the workout, and/or editing the route. First, ensure you are using the latest version of our app. Many devices have special GPS behaviors, and the latest version of the app handles these behaviors the best. To upgrade the app:
1. Enter the "Play Store" app from your app drawer. 2. Tap the menu button and click on "Settings". Tap on "Auto-update Apps" and select the second or third option, pick whichever better suits your situation. 3. Return to the "Play Store" menu then tap the menu button and select "My Apps and Games". From this list, scroll down to find our app and select it. 4. Then from the details view, you may select the "Update" button if you see one (If you only see "Open" and "Uninstall" then you already have the latest version). If you have already paid for the + version, you will not be charged again. Second, ensure that you have enabled GPS on your Android device and for our app. Instructions on how to do this are below.
Enabling GPS tracking on your device:
1. Enter the device's "Settings" app. 2. Next, select "Location" and ensure that it is enabled, and that you have elected to use GPS, Wi-Fi, and mobile networks (enabling all three or selecting "High Accuracy" modes will help reduce the time it takes for your device to obtain a GPS fix). 3. Fom the "Settings" app, select the "Date and time" item and ensure the "Automatic date and time" and "Automatic time zone" check boxes are checked. GPS and our app rely heavily on an accurate time and time zone. Having your device set to the incorrect time zone or time, may prolong the time taken to obtain a GPS fix, and may result in other inaccuracies in your recorded workout stats. Granting MapMy permissions to use your location while recording a workout When you first install the MapMy app, we will ask your permission to use location services. If you deny this permission, you'll need to re-grant this permission. To do so: 1. Enter your phone's "Settings" app. 2. Tap "Apps" to view a list of applications you have installed. 3. Scroll to MapMy and select the MapMy app(s) you have installed 4. Tap "Permissions" 5. Make sure that "Location" is toggled on. If you are still having GPS issues after the steps above, try these additional steps that are known to resolve almost all issues. 1. Restart your phone regularly. Usually holding down the power button and selecting "Reboot" or "Power off" will do this. 2. Remember you must be outside with a clear view of the sky when your device is searching for a GPS signal. 3. Ensure you have a good internet connection when your device is first searching for a GPS signal. Your device may need to use the internet to obtain hints that will greatly reduce the time it takes to find your location. Question: Why do other apps show my location but yours does not? Answer: Please be aware that just because other apps like the "Maps" app or our app may show your location on the map, this does not mean that your device has a GPS signal or a GPS location fix has been obtained or that it is functioning properly. Other apps may use cellular network or Wi-Fi based estimates to show your location on the map, these estimates are not sufficient for tracking activities like walking, running or riding. Question: Why does your app not work with my device's GPS? Answer: Android only allows our app to turn your device's GPS hardware on and off. Our app does not have permission from Android to diagnose and fix issues. The quality and time taken to find a GPS signal is dependent on your Android device and its manufacturer.
Was this article helpful?
78 out of 213 found this helpful
Have more questions? Submit a request
Powered by Zendesk